2021-2022 Academic Catalog

Information Technology Services

Phone: 708-209-3131
Located: Klinck Memorial Library, 2nd Floor
Website: https://www.cuchicago.edu/experience/cougarnet

Information Technology Services (ITS) provides and supports the campus data network. ITS provides network services on the campus for computing devices by managing a high-speed network in all residence halls, classrooms, offices, libraries and other campus buildings. Wireless connectivity also is available in all dorms and classrooms and in many public buildings around campus for students to access the network with laptop computers and mobile devices. A high-speed, dedicated Internet link provides the campus network with full access to the Internet.

ITS provides and supports a full range of server resources including usernames/passwords, email and print queue management. ITS also maintains email lists for sending messages to various campus populations. ITS conducts regular training sessions on various application software packages used across campus and provides personal computers, and graphic, and multimedia resources for classes and special events. ITS can serve as a resource for students who wish to purchase their own computer, laptop or software and also operates the CougarNet Help Desk, which provides technical assistance to campus technology users.

Administrative Information System Services

Administrative Information Systems (AIS) supports and coordinates Concordia-Chicago’s administrative software package (Ellucian Banner). Banner provides students and faculty with secure Web access to administrative data. Students have access to course schedules, personal class schedules, accounts, financial aid awards, grade reports, telephone bills and transcripts.

Computer Labs

ITS also supports four well-equipped, general-use computer labs for student use. One lab is open seven days a week, 24 hours a day. Computers are updated frequently and provide students with excellent access to the latest in computer hardware and applications. There also is a dedicated music computer lab for class use. Workstations also are available for use in both campus libraries, as well as in select locations across campus.

Concordia Connect Portal

Managed by AIS, the Concordia Connect Web portal—accessible at Connect.CUChicago.edu— is a secure and personalized website designed to provide individuals with a single location to access many of the online resources commonly used at CUC. The portal offers direct links into Banner Web for common tasks such as registering for classes; viewing your grades; requesting a transcript; viewing your bills and making online payments. Other services accessible through the portal include Degree Works, CUC Student Email, Blackboard, and much more.


CougarNet provides all information and technology services for Concordia-Chicago students, faculty and staff, including computer support services, audiovisual resources and setup, and assistance with Concordia Connect, Concordia-Chicago’s online portal, CUC’s administrative software. CougarNet plays an essential role in providing the information resources that students, faculty and staff need to achieve academic excellence.

Print Services

Print Services provides and supports campus printing devices, including centrally located high-speed printers, copy machines, folding and sorting machines, and color copiers as well as distributed laser printers and digital copiers throughout the campus.

Web Services

Web Services is a division of CougarNet responsible for the management and development of University website and Concordia Connect.